Features of New Public Management:

Some of the salient features of New Public Management are as follows:

•         Public agencies should employ the private sector techniques to provide quality services to citizens with managerial autonomy to the public management.

•         Emphasis should be on performance evaluation indicators to measure actual achievements and the quality of services.

•         Central departments should be relieved from the operational activities which should be shifted to the field agencies. • In order to make use of more expertise and employee creativity working conditions must be made flexible and contractual appointments must be promoted.

•         Public agencies should publicize their results and performance on regular basis.

•         Steps should be taken to create conducive environment for more effective and productive managerial leadership. To achieve this, hierarchical structure of organization should be abandoned. Recruitment and training of personnel should be based on merit and performance. Attractive salary structures and diverse roles should be offered to maintain the moral of the managerial force.

•         Personal accountability and responsibility should be ensured by linking up rewards like pay structures with fulfillment of performance targets.

•         Managerial decisions should reflect cost consciousness.

EXPERIENCE OF NPM

UK

The concept of citizen charter has been introduced to ensure greater citizens satisfaction.

New Zealand

•         Public sector corporations are sold to private sector.

•         Contracts have been entered between the Chief Executives of the Corporations and Ministries to specify the input and output.

•         Autonomy has been granted to public sector organizations.

Canada

•         Public Service has been more open and visible.

•         The link between people and interest group on one hand and government on the other hand is strengthened.

•         Powers are delegated to the public organizations and they have been made accountable for results.

India

Opened up new areas for private sector development, dismantling price controls, deregulation and privatization of loss making public sector enterprises.